refund/return policy

Refund & Return Policy

At Relievia, we want you to have a great experience with every order. Please review our policy below before requesting a return or refund.

30-Day Return Window

Returns may be requested within 30 days of delivery.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Include all original packaging and accessories.
  • Be approved by our support team before being returned.

Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing parts that affect normal use

Please contact us within 3 days of delivery with:

  • Your order number
  • Photos or videos clearly showing the issue

Once verified, we will offer either:

  • A replacement product, or
  • A full or partial refund, depending on the situation.

Order Cancellations

Orders may be canceled before they have entered processing.

Once an order has been processed or shipped, it can no longer be canceled.

Returns for Change of Mind

If you wish to return an item because you changed your mind or no longer want the product:

  • Return requests must be made within 30 days of delivery.
  • The customer is responsible for all return shipping costs.
  • Items must be unused and in their original packaging.
  • International return shipping costs may exceed the value of the product. We recommend contacting our support team before arranging a return.

Shipping charges are non-refundable.

Non-Returnable Situations

Refunds or returns will not be issued for:

  • Normal wear and tear.
  • Minor cosmetic imperfections that do not affect product performance.
  • Incorrect shipping addresses provided during checkout.
  • Orders refused by the recipient.
  • Packages not collected from the carrier.
  • Products damaged due to misuse, accidents, or improper handling.
  • Delays caused by customs, weather, natural disasters, or other events outside our control.

Lost or Delayed Packages

If your package has not arrived within the expected delivery timeframe, please contact us.

If a shipment is confirmed lost by the carrier, we will work with you to provide an appropriate resolution.